Once checkout is complete, payment will be debited from your card.
You are currently browsing our Australian website. All prices shown are in AUD but you may select your preferred currency prior to checkout. We accept USD, EUR and GBP.
Absolutely! When you’re ready to complete your checkout and have your items in your cart, you will be prompted to add your discount code, promo code or gift voucher details. Please note that only one discount is able to be redeemed per order.
Unfortunately, once your order has been placed you are unable to cancel your order or edit shipping details. Please contact our Customer Care team if you have any questions regarding the status of your order – firstname.lastname@example.org.
Shipping & Delivery
Once your order has been processed and shipped, you will receive a shipping confirmation along with all the tracking details for your order.
While we endeavour to dispatch all orders within the next business day – delivery of your item(s) is dependant on your location and may take up to 14 business days. Should you not receive your order within 14 days, or for any other shipping enquiries, please contact us at email@example.com.
Returns & Refunds
The Holiday Co. offers easy 14 day returns from delivery date on all items. Please ensure you read our full Returns Policy before purchasing.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:
- Item/s must be returned within 14 days of receiving your purchase together with original proof of purchase
- Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
- Swimwear, gift cards and sale items may not be returned.
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
We encourage you to return your item/s via a prepaid registered or traceable postal service and taking note of your tracking number. The Holiday Co. is not liable for the loss of garments being returned.
Making a return has never been easier! Please follow below steps to lodge your return:
1. Enter our returns portal with your order number and email address associated with your order.
2. Once in the returns portal, follow the steps all the way through to completion.
3. You will then receive an email notification with return instructions.
4. You can check the status of your return via the returns portal. You will also receive email communication once The Holiday Co. Returns team receive your parcel and again when we have processed your return.
If you have any questions, please email us at firstname.lastname@example.org.
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive an email notification of when our team has received your return and again when it has been processed. Upon receipt your return will undergo a quality review. Original shipping charges (unless item is faulty) will not be refunded.
Refunds will be processed back to the original credit card. Refunds can take several business days to reflect on your credit card statement depending on your payment provider.
We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for preliminary assessment.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect if (in our reasonable opinion) the product has become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care-for instructions, following the sale to you.